Privacy Policy
Privacy Policy
Last Updated: 17 August 2026
Royal Group Hospitality respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our website and hospitality services.
This policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable, and other applicable data protection laws.
1. Who We Are
Royal Group Hospitality operates hospitality-related services and this website.
For the purposes of applicable data protection legislation, Royal Group Hospitality is the data controller of personal information collected through this website, unless otherwise stated.
If you have questions regarding this Privacy Policy or your personal data, you may contact us using the contact details provided on our website.
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following information:
● Identity information: name, title, and other identifying details.
● Contact information: email address, telephone number, postal address, and other contact details.
● Booking and service information: reservation details, preferences, requests, and information required to provide hospitality services.
● Communication information: information you provide when contacting us, submitting an enquiry, or communicating with our team.
● Payment information: where applicable, payment and transaction information required to process bookings or purchases. Payment card details may be processed directly by authorised third-party payment providers.
● Technical information: IP address, browser type, device information, operating system, language, and other technical information.
● Website usage information: pages visited, interactions with the website, referring websites, and similar usage information.
● Marketing preferences: your preferences regarding receiving promotional communications from us.
We generally do not intentionally collect sensitive personal data unless it is necessary to provide a requested service or we are legally permitted or required to do so.
3. How We Collect Your Information
We may collect personal data:
● Directly from you when you submit an enquiry, make a booking, contact us, or use our services.
● Automatically when you browse our website through cookies and similar technologies.
● From service providers and business partners where necessary to provide our services.
● From publicly available sources where legally permitted.
4. How We Use Your Personal Data
We may use your personal data to:
● Provide, manage, and improve our hospitality services.
● Process and manage bookings, enquiries, and requests.
● Communicate with you regarding your booking or enquiry.
● Process payments and related transactions.
● Provide customer support.
● Personalise and improve your website experience.
● Maintain the security and functionality of our website.
● Analyse website usage and improve our services.
● Send marketing communications where you have provided the required consent or where otherwise permitted by applicable law.
● Comply with legal and regulatory obligations.
● Detect, prevent, and investigate fraud, security incidents, and misuse of our services.
● Establish, exercise, or defend legal claims.
5. Legal Basis for Processing
Under the GDPR, we process personal data only where we have a valid legal basis, including:
Performance of a contract: Where processing is necessary to provide a service, manage a booking, or fulfil an agreement with you.
Legal obligation: Where processing is necessary to comply with applicable laws or regulatory requirements.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
Consent: Where you have provided consent, such as for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve our services.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference settings. Disabling certain cookies may affect the functionality of the website.
7. Sharing Your Personal Data
We may share personal data with trusted third parties where necessary to operate our business and provide our services, including:
● Payment processors and financial service providers.
● Booking and reservation platforms.
● Website hosting, IT, and technology providers.
● Analytics and website performance providers.
● Marketing and communication service providers.
● Professional advisers, auditors, and insurers.
● Government authorities, regulators, law enforcement agencies, or courts where legally required.
We require appropriate service providers that process personal data on our behalf to maintain appropriate confidentiality and security measures.
We do not sell your personal data.
8. International Data Transfers
Some of our service providers or business partners may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws. This may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognised transfer mechanism.
9. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
The specific retention period may depend on the type of information and the applicable legal requirements.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
10. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate precautions when providing personal information online.
11. Your Rights Under the GDPR
Where the GDPR applies to you, you may have the following rights:
● Right to access: Request a copy of the personal data we hold about you.
● Right to rectification: Ask us to correct inaccurate or incomplete information.
● Right to erasure: Request deletion of your personal data in certain circumstances.
● Right to restriction: Ask us to restrict the processing of your personal data in certain circumstances.
● Right to data portability: Request your personal data in a structured, commonly used, and machine-readable format where applicable.
● Right to object: Object to certain types of processing, including processing based on legitimate interests and direct marketing.
● Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
● Rights relating to automated decision-making: Where applicable, you may have rights concerning decisions made solely through automated processing.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the contact details provided on our website.
12. Marketing Communications
Where permitted by applicable law, we may send you information about our services, offers, experiences, and other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Children’s Privacy
Our website and services are not generally directed at children. We do not knowingly collect personal data from children where prohibited by applicable law.
If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
When we make significant changes, we will update the “Last Updated” date at the beginning of this policy and, where appropriate, provide additional notice.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal data is handled, please contact Royal Group Hospitality through the contact details provided on our website.
Royal Group Hospitality
Email: info@royalgrouphospitality.com
17. Right to Lodge a Complaint
If you believe that your personal data has been processed in a way that violates applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority.
Where the GDPR applies, you may contact the supervisory authority in the country where you live, work, or believe an infringement has occurred.